Shipping policy

Shipping Destinations
RAE Store proudly ships to:

Saudi Arabia

Jordan

International destinations

Processing Time
Orders are processed within 1–3 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times
Estimated delivery times (after order processing):

Saudi Arabia: 2–5 business days

Jordan: 3–7 business days

International: 7–14 business days

Please note: Delivery times may vary due to customs clearance, courier delays, or unforeseen circumstances.

Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and order weight.

International orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Customs, Duties & Taxes
International shipments may incur customs fees, duties, or import taxes. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.

RAE Store is not responsible for delays caused by customs.

Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to courier issues, weather conditions, or customs inspections.

We are not responsible for delays once your order has been handed to the shipping carrier.

Lost or Damaged Packages
If your package is lost in transit, please contact us at support@raejo.shop with your order number and tracking details.

If items arrive damaged, please email us photos of the damaged products within 48 hours of delivery so we can assist you.

Questions
For any shipping-related questions, please contact us at:
📧 support@raejo.shop